Level 5 Diploma Office Skills in Customer Service
- Professional Level
Level 5
- Course Type
CPD Accredited
- Awarding Body
Step Ahead CPD Qualifications
- Duration
1 Week- 12 Months
- Study Method
Online Self-Paced
- Certificate
Available to Purchase Separately
Over view
Office Skills in Customer Service Diploma is one of the Most Selling Office Skills in Customer Service offered by the UK Professional Development Academy to provide Knowledge about Office Skills in Customer Service to those who are looking to work in Office Skills in Customer Service Sector. UKPDA is one of the Leading Online Office Skills in Customer Service Diploma providers in the United Kingdom, Office Skills in Customer Service Diplomas include important modules that teach the learner about their needs and succession in their professional life. Office Skills in Customer Service Diploma are provider learner with key information about application and skills that are demanded in the Administration Sector. Office Skills in Customer Service Diploma provide lessons, modules and quizzes to get access and knowledge at the end provided with Professional Certificate that helps in Career building in professional life.
COURSE OUTLINE
This CPD course of Level 5 Diploma Office Skills in Customer Service have 10 modules in which learners must achieve 100 credits.
Modules :
Module 1: Administrative Office Procedures
Module 2: Administrative Support
Module 3: Managing Workplace Anxiety
Module 4: Office Politics for Managers
Module 5: Call Center
Module 6: Customer Service
Module 7: Customer Support
Module 8: Organisational Skills
Module 9: Negotiation Skills
Module 10: Microsoft Office
TRAINING FORMAT
After successful enrolment, Learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime. Training Manu contains several modules, each having specific knowledge and case study at the end. All the course material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.
The Test (MCQ’s) will be based on modules of the Training Manual.
ASSESSMENT
After studying the training manual, Learner will have to attempt the Final Test (online multiple-choice test – 2 attempts), if necessary, and may attempt the test a third time at no extra cost. Your test will be assessed automatically and straightaway so that you will know directly whether you have been successful or not. The passing score is 75%. You can retake the test if you are unsuccessful on the first attempt. Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).
All test(s) / assessments (s) are online and are taken either through or after the course; these are included in the course price.
BENEFITS
After completing the Level 5 Diploma Office Skills in Customer Service course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance your skills for your career in the relevant employment sector.
ACCREDITATION
Level 5 Diploma Office Skills in Customer Service is CPD Accredited by Step Ahead CPD Qualifications.
Duration
This is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study. Learners will have access to their course via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.
CERTIFICATION
Upon successfully passing the course, a learner need to pay for CPD Accredited Certificate of Completion either in PDF format or Hard-copy.
Certificate of Completion (PDF format) = £42
Certificate of Completion (Hardcopy) = £65 + postage charges local £9 = £74
Certificate of Completion (Hardcopy) = £65 + postage charges International £14 =79
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Original price was: £249.00.£10.00Current price is: £10.00.
