Level 5 Diploma in Handling a Challenging Customer
- Professional Level
Level 5
- Course Type
CPD Accredited
- Awarding Body
Step Ahead CPD Qualifications
- Duration
1 Week- 12 Months
- Study Method
Online Self-Paced
- Certificate
Available to Purchase Separately
Over view
Handling a Challenging Customer is a difficult task in business development. Still, this diploma in Handling a Challenging Customer allows learners to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout their daily lives. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in your professional and personal life.
COURSE OUTLINE
This CPD course of Level 5 Diploma in Handling a Challenging Customer has 10 modules in which learners must achieve 100 credits.
Modules :
Module 1: Goal Setting
Module 2: Customer Support
Module 3: Handling a Difficult Customer
Module 4: Communication Strategies
Module 5: Contact Center Training
Module 6: Call Center Training
Module 7: Anger Management
Module 8: Sales Secrets
Module 9: Prospecting and Lead Generation
Module 10: Customer Service
TRAINING FORMAT
After successful enrolment, Learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime. Training Manu contains several modules, each having specific knowledge and case study at the end. All the course material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.
The Test (MCQ’s) will be based on modules of the Training Manual.
ASSESSMENT
After studying the training manual, Learner will have to attempt the Final Test (online multiple-choice test – 2 attempts), if necessary, and may attempt the test a third time at no extra cost. Your test will be assessed automatically and straightaway so that you will know directly whether you have been successful or not. The passing score is 75%. You can retake the test if you are unsuccessful on the first attempt. Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).
All test(s) / assessments (s) are online and are taken either through or after the course; these are included in the course price.
BENEFITS
After completing the Level 5 Diploma in Handling a Challenging Customer course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance your skills for your career in the relevant employment sector.
ACCREDITATION
Level 5 Diploma in Handling a Challenging Customer is CPD Accredited by Step Ahead CPD Qualifications.
Duration
This is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study. Learners will have access to their course via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.
CERTIFICATION
Upon successfully passing the course, a learner need to pay for CPD Accredited Certificate of Completion either in PDF format or Hard-copy.
Certificate of Completion (PDF format) = £42
Certificate of Completion (Hardcopy) = £65 + postage charges local £9 = £74
Certificate of Completion (Hardcopy) = £65 + postage charges International £14 =79
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Original price was: £249.00.£10.00Current price is: £10.00.
