Level 5 Diploma in Customer Service
- Professional Level
Level 5
- Course Type
CPD Accredited
- Awarding Body
Step Ahead CPD Qualifications
- Duration
1 Week- 12 Months
- Study Method
Online Self-Paced
- Certificate
Available to Purchase Separately
Over view
Customer Service and “Public Relations” courses are designed by a specialist by considering the need of both job seekers and people already working with established businesses, which covers most of your professional needs in the field of business management and public administration. The customer service and Public Relations course will help you to learn from scratch and leads you to a higher level of professionalism. As you may know that organisational skills are important because possessing good organisational skills, establishes trust and professionalism in the workplace. So, if you are looking to gain various Customer Service and Public Relations skills, then this is your most desired course.
COURSE OUTLINE
This CPD course of Level 5 Diploma in Customer Service have 10 modules in which learners must achieve 100 credits.
Modules :
Module 1: Customer Service
Module 2: Customer Support
Module 3: Communication Strategies
Module 4: Public Relations
Module 5: Public Speaking
Module 6: Call Center Training
Module 7: Coaching, Sales People
Module 8: Contact Center Training
Module 9: Handling Difficult Customers
Module 10: Negotiation Skills
TRAINING FORMAT
After successful enrolment, Learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime. Training Manu contains several modules, each having specific knowledge and case study at the end. All the course material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.
The Test (MCQ’s) will be based on modules of the Training Manual.
ASSESSMENT
After studying the training manual, Learner will have to attempt the Final Test (online multiple-choice test – 2 attempts), if necessary, and may attempt the test a third time at no extra cost. Your test will be assessed automatically and straightaway so that you will know directly whether you have been successful or not. The passing score is 75%. You can retake the test if you are unsuccessful on the first attempt. Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).
All test(s) / assessments (s) are online and are taken either through or after the course; these are included in the course price.
BENEFITS
After completing the Level 5 Diploma in Customer Service course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance your skills for your career in the relevant employment sector.
ACCREDITATION
Level 5 Diploma in Customer Service is CPD Accredited by Step Ahead CPD Qualifications.
Duration
This is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study. Learners will have access to their course via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.
CERTIFICATION
Upon successfully passing the course, a learner need to pay for CPD Accredited Certificate of Completion either in PDF format or Hard-copy.
Certificate of Completion (PDF format) = £42
Certificate of Completion (Hardcopy) = £65 + postage charges local £9 = £74
Certificate of Completion (Hardcopy) = £65 + postage charges International £14 =79
Share This Course
Original price was: £249.00.£10.00Current price is: £10.00.
