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Level 5 Diploma in Call Centre Training

Diploma in Communication-Strategies
  • Professional Level
Level 5
  • Course Type
CPD Accredited
  • Awarding Body
Step Ahead CPD Qualifications
  • Duration
1 Week- 12 Months
  • Study Method
Online Self-Paced
  • Certificate
Available to Purchase Separately
Original price was: £249.00.Current price is: £10.00.
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Original price was: £249.00.Current price is: £10.00.
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Over view

A Call Centre Training will help you to learn from scratch and leads you to a higher level of professionalism. As you may know, that Customer Service skills are important because possessing good organisational skills establishes trust and professionalism in the workplace. So, if you are looking to join the various Call Centre and learn Customer Service skills, then these are your most desired courses.

COURSE OUTLINE

This CPD course in Level 5 Diploma in Call Centre Training comprises 10 modules in which learners must achieve 100 credits.

Modules:

Module 1: Call Center Training

Module 2: Customer Service

Module 3: Customer Support

Module 4: Communication Strategies

Module 5: Coaching, Sales People

Module 6: Contact Center Training

Module 7: Handling Difficult Customers

Module 8: Meeting Management

Module 9: Negotiation Skills

Module 10: Sales Team Motivation

TRAINING FORMAT

After successful enrolment, Learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime. Training Manual contains several modules, each having specific knowledge and case study at the end. All the course material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.

The Test (MCQ’s) will be based on modules of the Training Manual.

ASSESSMENT

After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the Test in the case of not being successful at first attempt. Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).

All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.

BENEFITS

After completing the Level 5 Diploma in Call Centre Training course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance your skills for your career in the relevant employment sector.

ACCREDITATION

Level 5 Diploma in Call Centre Training is CPD Accredited by Step Ahead CPD Qualifications.

Duration

The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study. Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

CERTIFICATION

Upon successfully passing the course, a learner need to pay for CPD Accredited Certificate of Completion either in PDF format or Hard-copy.

CPD Accredited Certificate of Completion (PDF format) = £42
CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges local £9 = £74
CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges International £14 = £79

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Original price was: £249.00.Current price is: £10.00.
Add to Basket
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