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Level 4 Diploma in Customer Handling

Level 4 Diploma in Customer Handling
Level 4
CPD Accredited
Step Ahead CPD Qualifications
1 Week- 12 Months
Online Self-Paced
Available to Purchase Separately
Original price was: £199.00.Current price is: £10.00.
Original price was: £199.00.Current price is: £10.00.

Over view

Customer Handling is a difficult task in business development, but this diploma in customer handling make learner able to develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. UKPDA is one of the Leading Online Customer Handling Diploma providers in the United Kingdom, and Customer Handling Diploma includes 6 important modules that teach the learner about their need and succession in their professional life.

COURSE OUTLINE

This CPD course of Level 4 Diploma in Customer Handling have 6 modules in which learners must achieve 60 credits.

Modules:

Module 1: Customer Service

Module 2: Customer Support

Module 3: Handling Difficult Customers

Module 4: Communication Strategies

Module 5: Contact Center Training

Module 6: Call Center

TRAINING FORMAT

After successful enrolment, Learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime. Training Manual contains several modules, each having specific knowledge and case study at the end. All the course material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.

The Test (MCQ’s) will be based on modules of the Training Manual.

ASSESSMENT

After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the Test in the case of not being successful at first attempt. Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).

All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.

BENEFITS

After completing the Level 4 Diploma in Customer Handling course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance your skills for your career in the relevant employment sector.

ACCREDITATION

Level 4 Diploma in Customer Handling is CPD Accredited by Step Ahead CPD Qualifications.

Duration

The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.
Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

CERTIFICATION

Upon successfully passing the course, a learner need to pay for CPD Accredited Certificate of Completion either in PDF format or Hard-copy.

Certificate of Completion (PDF format) = £39
Certificate of Completion (Hardcopy) = £55 + postage charges local £9 = £64
Certificate of Completion (Hardcopy) = £55 + postage charges International £14 =69

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Original price was: £199.00.Current price is: £10.00.
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