Level 3 Diploma in Customer Services
- Professional Level
Level 3
- Course Type
CPD Accredited
- Awarding Body
Step Ahead CPD Qualifications
- Duration
1 Week- 12 Months
- Study Method
Online Self-Paced
- Certificate
Available to Purchase Separately
Over view
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. Certificate in Customer Services will look at all types of customers and how we can serve them better and improve ourselves in the process. Customer support can be done over a variety of methods, including text messages and web chats. Certificate in Customer Services will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.
COURSE OUTLINE
TRAINING FORMAT
After successful enrolment, Learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime. Training Manual contains several modules, each having specific knowledge and case study at the end. All the course material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.
The Test (MCQ’s) will be based on modules of the Training Manual.
ASSESSMENT
BENEFITS
After completing Level 3 Diploma in Customer Services course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance your skills for your career in the relevant employment sector.
ACCREDITATION
Level 3 Diploma in Customer Services is CPD Accredited by Step Ahead CPD Qualifications.
Duration
CERTIFICATION
Upon successfully passing the course, a learner need to pay for CPD Accredited Certificate of Completion either in PDF format or Hard-copy.
Certificate of Completion (PDF format) = £37
Certificate of Completion (Hardcopy) = £50 + postage charges local £9 = £59
Certificate of Completion (Hardcopy) = £50 + postage charges International £14 =£64
Share This Course
Original price was: £149.00.£10.00Current price is: £10.00.
