Certificate in Telephone Etiquette

The meaning of Telephone Etiquette can sometimes be difficult to describe. Telephone Etiquette can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be a special way that you show confidence in any challenging situation. These and other events can become more easily managed with Telephone Etiquette great Training. With our Telephone Etiquette Training, your participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improving basic communication skills, Telephone Etiquette participants will improve in almost every aspect of their career.

After studying the training manual, Learner will have to attempt the Final Test (online multiple-choice test – 2 attempts), if necessary, and may attempt the test a third time at no extra cost. Your test will be assessed automatically and straightaway so that you will know directly whether you have been successful or not. The passing score is 75%. You can retake the test if you are unsuccessful on the first attempt. Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).

All test(s) / assessments (s) are online and are taken either through or after the course; these are included in the course price.