Certificate in Customer Support
- Professional Level
Single Subject Certificate
- Course Type
CPD Accredited
- Awarding Body
Step Ahead CPD Qualifications
- Duration
1 Week- 12 Months
- Study Method
Online Self-Paced
- Certificate
Available to Purchase Separately
Over view
“Customer Service” Support is one of the essential and leading departments and functions of businesses to communicate with their customers properly to guide them about services. Enhance the knowledge and skills of Customer Service Support through UKPD Academy’s Certificate in Customer Support. The UKPD Academy has successfully included the Customer Support certification program in the online portal. It now offers the candidates a golden opportunity to enrol on the Customer Support Training course. Every one of us serves customers, whether we realize it or not. Customer Service Support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach Customer Service support. The customer experience begins long before the purchase is made. Besides the importance of customer service for businesses, the discipline is also responsible for providing several career opportunities to new learners.
COURSE OUTLINE
This CPD course in Customer Support is a Single Subject Certificate in which learners must achieve 10 credits.
Module :
- Certificate in Customer Support
TRAINING FORMAT
After successful enrolment, Learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime. Training Manu contains several modules, each having specific knowledge and case study at the end. All the course material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.
The Test (MCQ’s) will be based on modules of the Training Manual.
ASSESSMENT
After studying the training manual, Learner will have to attempt the Final Test (online multiple-choice test – 2 attempts), if necessary, and may attempt the test a third time at no extra cost. Your test will be assessed automatically and straightaway so that you will know directly whether you have been successful or not. The passing score is 75%. You can retake the test if you are unsuccessful on the first attempt. Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).
All test(s) / assessments (s) are online and are taken either through or after the course; these are included in the course price.
BENEFITS
After completing the Certificate in Customer Support course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance your skills for your career in the relevant employment sector.
ACCREDITATION
Certificate in Customer Support is CPD Accredited by Step Ahead CPD Qualifications.
Duration
This is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study. Learners will have access to their course via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.
CERTIFICATION
Upon successfully passing the course, a learner need to pay for CPD Accredited Certificate of Completion either in PDF format or Hard-copy.
Certificate of Completion (PDF format) = £29
Certificate of Completion (Hardcopy) = £40 + postage charges local £9 = £49
Certificate of Completion (Hardcopy) = £40 + postage charges International £14 = £54
Share This Course
Original price was: £49.00.£10.00Current price is: £10.00.
