Certificate in Customer Relationship Management
- Professional Level
Single Subject Certificate
- Course Type
CPD Accredited
- Awarding Body
Step Ahead CPD Qualifications
- Duration
1 Week- 12 Months
- Study Method
Online Self-Paced
- Certificate
Available to Purchase Separately
Over view
CRM (Customer Relationship Management) is one of the primary function and managerial activity within modern organisations. Most of the organisations are completely focused on the management of their customers. Different Customer Relationship Management (CRM) policies are the core objective of the modern organisations and they hire skilled professionals and efficient staff for managing their customers. UKPDA’s tutorial of Customer Relationship Management is one of the best tutorials which enables you to understand the Customer Relationship Management in detail and introduces the learners with different aspects of customer relationship management.This course is specifically designed for the individuals who want to establish their career in the customer service and for the business owners who want to develop an effective customer service program for their business. The course will also be helpful for the candidates who want to improve their skills of customer handling, want to add value to their CVs, students seeking for higher qualification in customer service, and for professionals like managers, supervisors etc.
COURSE OUTLINE
This CPD course of Customer Relationship Management is Single Subject Certificate in which learners must achieve 10 credits.
Module:
- Certificate in Customer Relationship Management
TRAINING FORMAT
After successful enrolment, Learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime. Training Manual contains several modules, each having specific knowledge and case study at the end. All the course material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.
The Test (MCQ’s) will be based on modules of the Training Manual.
ASSESSMENT
BENEFITS
After completing the Certificate in Customer Relationship Management course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance your skills for your career in the relevant employment sector.
ACCREDITATION
Certificate in Customer Relationship Management is CPD Accredited by Step Ahead CPD Qualifications.
Duration
CERTIFICATION
Upon successfully passing the course, a learner need to pay for CPD Accredited Certificate of Completion either in PDF format or Hard-copy.
Certificate of Completion (PDF format) = £29
Certificate of Completion (Hardcopy) = £40 + postage charges local £9 = £49
Certificate of Completion (Hardcopy) = £40 + postage charges International £14 = £54
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Original price was: £49.00.£10.00Current price is: £10.00.
