Certificate in Call Center Training

- Professional Level
- Course Type
- Awarding Body
- Duration
- Study Method
- Certificate
Over view
Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training Course will provide those skills. Call Center Training Program will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current client. A more confident employee is also one that is happier, and happier employees will produce happier customers. Online Training Call Center Course will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
COURSE OUTLINE
This CPD course of Call Center Training is a Single Subject Certificate in which learners must achieve 10 credits.
Module:
- Certificate in Call Center Training
TRAINING FORMAT
After successful enrolment, Learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime. Training Manual contains several modules, each having specific knowledge and case study at the end. All the course material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.
The Test (MCQ’s) will be based on modules of the Training Manual.
ASSESSMENT
After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the Test in the case of not being successful at first attempt. Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).
All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.
BENEFITS
After completing the Certificate in Call Center Training course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance your skills for your career in the relevant employment sector.
ACCREDITATION
Certificate in Call Center Training is CPD Accredited by Step Ahead CPD Qualifications.
Duration
The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study. Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.
CERTIFICATION
Upon successfully passing the course, a learner need to pay for CPD Accredited Certificate of Completion either in PDF format or Hard-copy.
Certificate of Completion (PDF format) = £29
Certificate of Completion (Hardcopy) = £40 + postage charges local £9 = £49
Certificate of Completion (Hardcopy) = £40 + postage charges International £14 = £54
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