Level 6 Diploma in Customer Service
- Professional Level
- Course Type
- Awarding Body
- Duration
- Study Method
- Certificate
Over view
Customer service is the basic need of every organisation to communicate with their customers as well as their employees, customer service lead organisation to be well known among customers, Customer Care. Organisations can easily promote their products if they have strong customer services, salary packages in the customer service sector are very high. customer service course provides the learner with a technique to be familiar in the market and handle their customers to control organisation sales and problems. The aim of this Customer Services course is to provide Training Candidate with the basic Understanding toward the Customer Services and State what is the difference between Customer Services and customer support. Another aims to Customer Services certificate is to develop understanding of candidate in identifying customers and use outstanding customer service to generate return business.
COURSE OUTLINE
TRAINING FORMAT
After successful enrolment, Learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime. Training Manual contains several modules, each having specific knowledge and case study at the end. All the course material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.
The Test (MCQ’s) will be based on modules of the Training Manual.
ASSESSMENT
BENEFITS
After completing the Level 6 Diploma in Customer Service course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance your skills for your career in the relevant employment sector
ACCREDITATION
Level 6 Diploma in Customer Service is CPD Accredited by Step Ahead CPD Qualifications.
Duration
CERTIFICATION
Upon successfully passing the course, a learner need to pay for CPD Accredited Certificate of Completion either in PDF format or Hard-copy.
Certificate of Completion (PDF format) = £47
Certificate of Completion (Hardcopy) = £70 + postage charges local £9 = £79
Certificate of Completion (Hardcopy) = £70 + postage charges International £14 = £84
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