Modules Outline

Module 1: Human Resource Management

• Describe the implications of different aspects of Human Resource Management on their daily responsibilities
• Define human resources terms and subject matter
• Recruit, interview, and retain employees more effectively
• Follow up with new employees in a structured manner
• Be an advocate for your employees’ health and safety
• Provide accurate, actionable feedback to employees
• Act appropriately in situations requiring discipline and termination
• Evaluate some of the strengths and opportunities for Human Resources in your own workplace
• Identify three areas for further development within the Human Resources field as part of a personal action plan

Module 2: Hiring Strategies

• Know how to present the current open position
• Develop a workable hiring strategy
• Know how to determine which candidates to interview
• Steps and techniques to use in an interview
• Welcome newly hired employees
• Find potential candidates for the position

Module 3: Employee Motivation

• Defining motivation, an employer’s role in it and how the employee can play a part
• Identifying the importance of Employee Motivation
• Identifying methods of Employee Motivation
• Describing the theories which pertain to Employee Motivation – with particular reference to psychology
• Identifying personality types and how they fit into a plan for Employee Motivation.
• Setting clear and defined goals.
• Identifying specific issues in the field, and addressing these issues and how to maintain this going forward.

Module 4: Employee Onboarding

• Define onboarding.
• Understanding the benefits and purpose of onboarding.
• Recognize how to prepare for an onboarding program.
• Identify ways to engage and follow up with employees.
• Create expectations.
• Discover the importance of resiliency and flexibility.

Module 5: Employee Recognition

• Assess the type of Employee Recognition Program(s) your company needs
• Train leadership to recognize their employees
• Know when and where recognition is needed
• Construct a culture of recognition
• Maintain an effective Employee Recognition Program

Module 6: Employee Recruitment

• Defining recruitment.
• Understanding the selection process.
• Recognizing the GROW model and how to set goals.
• Preparing for the interview and question process.
• Identifying and avoiding bias when making offers.
• Discovering ways to retain talent and measure growth.

Module 7: Employee Termination

• Create employee performance plans
• Identify employees who should be terminated
• Establish effective termination meetings
• Know the “Do’s” and “Don’ts” of firing an employee
• Be able to conduct exit interviews

 

Module 8: Negotiation Skills

• Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
• Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
• Lay the groundwork for negotiation
• Identify what information to share and what to keep to yourself
• Understand basic bargaining techniques
• Apply strategies for identifying mutual gain
• Understand how to reach consensus and set the terms of agreement
• Deal with personal attacks and other difficult issues
• Use the negotiating process to solve everyday problems
• Negotiate on behalf of someone else

Module 9: Office Politics for Managers

• Understand the purpose and benefits of office politics.
• Setting boundaries and ground rules for new employees.
• Learn to interact and influence among colleagues.
• Learn how to manage various personality types in the office.
• Determine how to gain support and effectively network.
• Recognize how you are a part of a group and how you function.

Module 10: Organisational Skills

• Examine current habits and routines that are not organized
• Learn to prioritize your time schedule and daily tasks
• Determine ways of storing information and supplies
• Learn to organize personal and work space
• Learn to resist procrastination
• Make plans to stay organized in the future