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Level 4 Diploma in Business Development
Business Development Diploma to those who are looking to work in Business Development Sector. UKPDA is one of the Leading Online Business Development Diploma providers in the United Kingdom and Business Development Diploma includes 6 important modules that teach the learner about their need and succession in their professional life.
Module 1: Business Acumen
- Know how to see the big picture
- Develop a risk management strategy
- Know how to practice financial literacy
- Develop critical thinking
- Practice management acumen
- Find key financial levers
Module 2: Business Ethics
- Define and understand ethics.
- Understand the benefits of ethics.
- Create strategies to implement ethics at work.
- Recognise social and business responsibility.
- Identify ethical and unethical behaviour.
- Learn how to make ethical decisions and lead with integrity.
Module 3: Business Etiquette
- Define etiquette and provide an example of how etiquette can be of value to a company or organization.
- Understand the guidelines on how to make effective introductions.
- Identify the 3 C’s of a good impression.
- Identify at least one way to minimise nervousness while in social situations.
- Understand how to use a business card effectively.
- Identify and practice at least one way to remember names.
- Identify the three steps in giving a handshake.
- Enumerate the four levels of conversation and provide an example for each.
- Understand place settings, napkin etiquette, and basic table manners.
- Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
- Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails.
- Understand basic guidelines in the use of the telephone, voicemail, and cellphone.
- State the difference between a formal and an informal letter.
- Create an effective ‘Thank You’ note.
- Understand the meaning of colours in dressing for success.
- Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
- Understand basic guidelines in international etiquette.
Module 4: Business Development and Succession Planning
- Define business Development and Succession planning and its role in your company.
- Lay the groundwork to develop a Development and Succession plan.
- The importance of mentorship.
- Define and use a SWOT analysis to set goals.
- Create a plan, assign roles, and execute the plan.
- Communicate to develop support and manage change.
- Anticipate obstacles, and evaluate and adapt goals and plans.
- Characterise success.
Module 5: Business Writing
- Gain better awareness of common spelling and grammar issues in business writing.
- Review basic concepts in sentence and paragraph construction.
- Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
- Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.
- Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.
- Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.
- Define proofreading and understand techniques in improving proofreading skills.
- Define peer review and list ways peer review can help improve business writing skills.
- List guidelines in printing and publishing business writing.
Module 6: Customer Service
- State what customer service means in relation to all your customers, both internal and external
- Recognise how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build goodwill through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
Course / Training Format
After successful enrolment, learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime.
Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.
The Test (MCQ’s) will be based on modules of Training Manual.