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Level 5 Diploma in Admin, Secretarial & PA

94.2% New

Admin, Secretarial & Personal Assistant to those who are looking to work in Admin, Secretarial & PA Sector. UKPDA is one of the Leading Online Admin, Secretarial & PA Diploma provider in the United Kingdom and Admin, Secretarial & PA Diploma include 10 important modules that teach learner about their need and succession in their professional life.

Course Outline

Modules Outline

Module 1: Executive and Personal Assistant

  • Adapt to the needs and styles of management
  • Communicate through written, verbal, and nonverbal methods
  • Improve time management skills
  • Manage meetings effectively
  • Act as a gatekeeper
  • Use the tools of the trade effectively

Module 2: Business Writing Skills

  • Gain better awareness of common spelling and grammar issues in business writing.
  • Review basic concepts in sentence and paragraph construction.
  • Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
  • Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.
  • Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.
  • Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.
  • Define proofreading and understand techniques in improving proofreading skills.
  • Define peer review and list ways peer review can help improve business writing skills.

Module 3: Communication Strategies

  • Understand what communication is
  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Develop their non-verbal and par verbal communication skills
  • Use the STAR method to speak on the spot
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others

Module 4: Customer Support

  • Define customer support
  • Know the different venues for customer support
  • Recognize challenges of customer support
  • Learn different applications
  • Know proper forms of documentation
  • Learning to be proactive in customer support

Module 5: Meeting Management

  • Planning and Preparing
  • Identifying the Participants
  • How to choose the time and place
  • How to create the agenda
  • How to set up the meeting space
  • How to incorporate your electronic options
  • Meeting Roles and Responsibilities
  • Use an agenda
  • Chairing a Meeting
  • How to deal with disruptions
  • How to professionally deal with personality conflicts
  • How to take minutes
  • How to make the most of your meeting using games, activities and prizes

Module 6: Organisational Skills

  • Examine current habits and routines that are not organized
  • Learn to prioritize your time schedule and daily tasks
  • Determine ways of storing information and supplies
  • Learn to organize personal and work space
  • Learn to resist procrastination
  • Make plans to stay organized in the future

Module 7: Presentation Skills

  • Perform a needs analysis and prepare an outline
  • Select presentation delivery methods
  • Practice verbal and non-verbal communication skills
  • Knock down nervousness
  • Develop and use flip charts with color
  • Create targeted PowerPoint presentations
  • Utilize white boarding for reinforcement
  • Describe how video and audio enhance a presentation and list criteria for determining what types to use
  • Enrich the learning experience with humor, questions, and discussion.

Module 8: Time Management

  • Plan and prioritize each day’s activities in a more efficient, productive manner
  • Overcome procrastination quickly and easily
  • Handle crises effectively and quickly
  • Organize your workspace and workflow to make better use of time
  • Delegate more efficiently
  • Use rituals to make your life run smoother
  • Plan meetings more appropriately and effectively

Module 9: Telephone Etiquettes

  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training

Module 10: Microsoft Office

  1. Excel 2016 Essentials
  • Create and Manage Worksheets and Workbooks
  • Manage Data Cells and Ranges
  • Create Tables
  • Perform Operations with Formulas and Functions
  • Use Quick Analysis, Charts and Objects
  1. Outlook 2016 Essentials
  • Communicate with Email
  • Manage Messages
  • Manage Schedules
  • Manage Contacts and Groups
  • Manage the Outlook Environment
  1. PowerPoint 2016 Essentials
  • Create and Manage Presentations
  • Insert and Format Text, Shapes and Images
  • Insert Tables, Charts, SmartArt, and Media
  • Apply Transitions and Animations
  • View Slideshows and Work with Multiple Presentations
  1. Word 2016 Essentials
  • Create and Manage Documents
  • Format Text, Paragraphs, and Sections
  • Create Lists and Tables
  • Insert and Format Graphic Elements
  • Create and Manage References

Module 11: 10 Soft Skills

  • Discuss how soft skills are important to success in the workplace
  • Understand the 10 key soft skills everyone should have
  • Use soft skills to relate more effectively to others in the workplace
  • Understand how to use soft skills to communicate, problem-solve, and resolve conflict
  • Apply soft skills to specific situations

Module 12: Appreciative inquiry

  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking negatively
  • Encourage others to think positively
  • Recognize positive attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment

Module 13: Call Center

  • Define and understand call center strategies.
  • Identify different types of buying motivations.
  • Create SMART Goals.
  • Familiarize myself with strategies that sharpen effective communication.
  • Use proper phone etiquette.
  • Set benchmarks.

Assessment

After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the Test in the case of not being successful at first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).

All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.

Duration

The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

Certification

Upon successfully passing the Final Assignment(s) / Final Test Learner needs to pay for Certificate of Completion from UKPDA either in PDF format or Hardcopy.
Certificate of Completion (PDF format) = £40
Certificate of Completion (Hardcopy) = £60 + postage charges £9

Duration 4 Weeks - 12 Months
Level Professional
Study Method Online – Self-Paced
Start Date Enrol Today
Price £695.00 £40.00

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