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Conflict in the Workplace Diploma (Level 5)

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Conflict in the Workplace Diploma offered by the UK Professional Development Academy is to provide Knowledge about Conflict in the Workplace to those who are looking to work in Conflict in the Workplace and Business Development Sector. UKPDA is one of the Leading Online Conflict in the Workplace Diploma providers in the United Kingdom, Conflict in the Workplace Diploma include important modules that teach the learner about their need and succession in their Conflict in the Workplace professional life.

Course Outline

Modules Outline

Module 1: Civility in the Workplace

  • Define civility, understand its causes, and enumerate at least three of its behavioural indicators.
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace.
  • Learn practical ways of practising workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
  • Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.
  • Learn skills in diagnosing the causes of uncivil behaviour.
  • Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
  • Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
  • Learn facilitative communication skills such as listening and appreciative inquiry.
  • Learn specific interventions that can be utilised when there’s conflict within the workplace.
  • Learn a recommended procedure for systematising civil behaviour within the workplace.

Module 2: Managing Workplace Anxiety

  • Explore different types of workplace anxieties
  • Learn to recognise symptoms and warning signs
  • Determine ways of coping and managing problems
  • Recognise common trigger and accelerants
  • Learn the difference between anxiety and common nervousness

Module 3: Safety at the Workplace

  • Define workplace safety.
  • Understand the legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognise the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan.

Module 4: Conflict Resolution

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques

Module 5: Developing Corporate Behaviour

  • Understand what behaviour is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

Module 6: Universal Safety Practices

  • Understand the importance and legal responsibilities of safety
  • Perform risks assessments
  • Establish a safety program
  • Monitor safety
  • Communicate safety policies

Module 7: Workplace Diversity

  • Explain the definition, terms and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognise its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination

Module 8: Workplace Harassment

  • Identify the words and actions that constitute harassment.
  • Understand what the law says about harassment.
  • Implement anti-harassment policies.
  • Educate employees and develop anti-harassment policies.
  • Discuss the employer and employee’s rights and responsibilities.
  • Address accusations of harassment.
  • Apply proper mediation procedures.
  • Deal with the aftermath of harassment.

Module 9: Workplace Violence

  • Define workplace violence.
  • Understand bullies and how to avoid hiring them.
  • Create a risk assessment and understand how to handle violence.
  • Recognise social and business responsibility.
  • Develop relevant policies and procedures.
  • Learn how to investigate complaints.

Assessment

After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the Test in the case of not being successful at first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).

All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.

Duration

The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

Certification

Upon successfully passing the Final Assignment(s) / Final Test Learner needs to pay for Certificate of Completion from UKPDA either in PDF format or Hardcopy.
Certificate of Completion (PDF format) = £40
Certificate of Completion (Hardcopy) = £60 + postage charges £9

Duration 4 Weeks - 12 Months
Level Professional
Study Method Online – Self-Paced
Start Date Enrol Today
Price £695.00 £40.00

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