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Certificate in Customer Services

95% New

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

The online Customer Service Training will look at all types of customers and how we can serve them better and improve ourselves in the process with developing customer service skills. Participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business during Customer Service course online.

Learning Objectives

Key Learning Objectives of Customer Services online course is:

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

Course Outline

To achieve the Certificate in Customer Services, learner must achieve following Modules:

Modules

  1. Who We Are and What We Do
  2. Establishing Your Attitude
  3. Identifying and Addressing Customer Needs
  4. Generating Return Business
  5. In-Person Customer Service
  6. Giving Customer Service over the Phone
  7. Providing Electronic Customer Service
  8. Recovering Difficult Customers
  9. Understanding When to Escalate

Assessment

After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts). Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. For online customer service course certification, the passing score is 75%. You can retake the Test in the case of not being successful at first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).

Duration

The minimum time period to complete this training is 1 Week. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via Learning Platform for 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

Certification

Upon successfully passing the Final Test (online multiple-choice test) participant will receive Certificate of Completion either in PDF format or Hardcopy.
Certificate of Completion (PDF format): £27
Certificate of Completion (Hardcopy) = £35 + postage charges £9

Duration 1 Week - 12 Months
Level Professional
Study Method Online – Self-Paced
Start Date Enrol Today
Price £350.00 £17.50

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