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Certificate in Customer Relationship Management

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CRM (Customer Relationship Management) is one of the primary function and managerial activity within modern organisations. Most of the organisations are completely focused on the management of their customers.

Different Customer Relationship Management (CRM) policies are the core objective of the modern organisations and they hire skilled professionals and efficient staff for managing their customers.

UKPDA’s tutorial of Customer Relationship Management is one of the best tutorials which enables you to understand the Customer Relationship Management in detail and introduces the learners with different aspects of customer relationship management.

This course is specifically designed for the individuals who want to establish their career in the customer service and for the business owners who want to develop an effective customer service program for their business.

The course will also be helpful for the candidates who want to improve their skills of customer handling, want to add value to their CVs, students seeking for higher qualification in customer service, and for professionals like managers, supervisors etc.

Course Outline

Certificate in Customer Relationship Management (CRM) – CPD Accredited

Topics Covered:

  • CRM
  • Concept of CRM
  • The Need for CRM System
  • The Impact of CRM
  • Trends in CRM Systems
  • CRM and Social CRM
  • Difference between CRM and Social CRM
  • Evolution of CRM to Social CRM
  • Implementation of CRM System

Course / Training Format

After successful enrolment, learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime.

Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.

The Test (MCQ’s) will be based on modules of the Training Manual.


After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the Test in the case of not being successful at first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).

All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.


The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.


Upon successfully passing the Course, a learner needs to pay for CPD Accredited Certificate of Completion either in PDF format or Hard-copy.

CPD Accredited Certificate of Completion (PDF format) = £29

CPD Accredited Certificate of Completion (Hard-copy) = £40 + postage charges Local £9, International £14

Duration 1 Weeks - 12 Months
Level Professional
Study Method Online – Self-Paced
Start Date Enrol Today
Accreditation CPD Accredited
Exam Type Multiple Choice
Price £10.00

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