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Certificate in Handling a Challenging Customer

95% New

Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied. With The Handing a Challenging Customer Training, your participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this Training, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.

Learning Objectives

Key Learning Objectives of Handling Customer Training course is:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Course Outline

To achieve Handling Customer Training Certificate learner must have to achieve Mandatory Modules with UK Professional Development Academy.
Modules Outline

  1. The Right Attitude Starts with You
  2. Stress Management (Internal Stressors)
  3. Stress Management (External Stressors)
  4. Transactional Analysis
  5. Why are Some Customers Difficult
  6. Dealing with the Customer Over the Phone
  7. Dealing with the Customer In Person
  8. Sensitivity in Dealing with Customers
  9. Scenarios of Dealing with a Difficult Customer
  10. Following up With a Customer Once You Have Addressed Their Issue

Assessment

After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the Test in the case of not being successful at first attempt.
Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).
All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.

Duration

The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.
Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

Certification

Upon successfully passing the Final Assignment(s) / Final Test Learner needs to pay for Certificate of Completion from UKPDA either in PDF format or Hardcopy.
Certificate of Completion (PDF format) = £27
Certificate of Completion (Hardcopy) = £35 + postage charges £9

Duration 4 Weeks - 12 Months
Level Professional
Study Method Online – Self-Paced
Start Date Enrol Today
Price £350.00 £17.50

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