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Certificate in Conflict Resolution

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Wherever two or more people come together, there is bound to be conflict. This Conflict Resolution Online Course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground. In the Online Conflict Resolution Training, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

Learning Objectives

Key Learning Objectives of Conflict Resolution Certificate Course is:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open
    questions
  • Be able to use basic anger and stress management techniques

Course Outline

To achieve Conflict Resolution Training Certificate learner must have to achieve Mandatory Modules with UK Professional Development Academy.

Modules Outline

  1. An Introduction to Conflict Resolution
  2. Conflict Resolution Styles with the Thomas-Kilmann Instrument
  3. Creating an Effective Atmosphere
  4. Creating a Mutual Understanding
  5. Focusing on Individual and Shared Needs
  6. Getting to the Root Cause
  7. Generating Options
  8. Building a Solution
  9. The Short Version of the Process
  10. Additional Tools

Assessment

After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the Test in the case of
not being successful at first attempt.
Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).
All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.

Duration

The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

Certification

Upon successfully passing the Final Assignment(s) / Final Test Learner needs to pay for Certificate of Completion from UKPDA either in PDF format or Hardcopy.
Certificate of Completion (PDF format) = £27
Certificate of Completion (Hardcopy) = £35 + postage charges £9

Duration 4 Weeks - 12 Months
Level Professional
Study Method Online – Self-Paced
Start Date Enrol Today
Price £350.00 £17.50

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