Business Skills and Analysis Diploma (Level 5)
Business Skills and Analysis Diploma offered by the UK Professional Development Academy is to provide Knowledge about Skills and Analysis to those who are looking to work in Business Development and Administration and Business Development Sector. UKPDA is one of the Leading Online Business Skills, and Analysis Diploma providers in the United Kingdom, Business Skills and Analysis Diploma include important modules that teach the learner about their need and succession in their professional life.
Module 1: Administrative Support
- Getting Organized
- Manage their time more effectively
- Prioritise their time so they can get it all done.
- Complete Special Tasks
- Verbal Communication Skills
- Non-Verbal Communication Skills
- Empowering Yourself
- Deal better with their managers
- Taking Care of Yourself is a priority
Module 2: Communication Strategies
- Understand what communication is
- Identify ways that communication can happen
- Identify barriers to communication and how to overcome them
- Develop their non-verbal and par verbal communication skills
- Use the STAR method to speak on the spot
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Adeptly converse and network with others
Module 3: Conflict Resolution
- Understand what conflict and conflict resolution mean
- Understand all six phases of the conflict resolution process
- Understand the five main styles of conflict resolution
- Be able to adapt the process for all types of conflicts
- Be able to break out parts of the process and use those tools to prevent conflict
- Be able to use basic communication tools, such as the agreement frame and open questions
- Be able to use basic anger and stress management techniques
Module 4: Change Management
- List the steps necessary for preparing a change strategy and building support for the change
- Describe the WIFM – the individual motivators for change
- Use needed components to develop change management and communications plans, and to list implementation strategies
- Employ strategies for gathering data, addressing concerns and issues, evaluating options and adopting a change direction
- Utilise methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
- Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
- Use strategies for aligning people with a change, appealing to emotions and facts
- Describe the importance of resiliency in the context of change, and employ strategies the change leader and individual change participant can use to foster resiliency.
Module 5: Business Acumen
- Know how to see the big picture
- Develop a risk management strategy
- Know how to practice financial literacy
- Develop critical thinking
- Practice management acumen
- Find key financial levers
Module 6: Business Ethics
- Define and understand ethics.
- Understand the benefits of ethics.
- Create strategies to implement ethics at work.
- Recognise social and business responsibility.
- Identify ethical and unethical behaviour.
- Learn how to make ethical decisions and lead with integrity.
Module 7: Business Etiquette
- Define etiquette and provide an example of how etiquette can be of value to a company or organisation.
- Understand the guidelines on how to make effective introductions.
- Identify the 3 C’s of a good impression.
- Identify at least one way to minimise nervousness while in social situations.
- Understand how to use a business card effectively.
- Identify and practice at least one way to remember names.
- Identify the three steps in giving a handshake.
- Enumerate the four levels of conversation and provide an example for each.
- Understand place settings, napkin etiquette, and basic table manners.
- Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
- Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails.
- Understand basic guidelines in the use of the telephone, voicemail, and cellphone.
- State the difference between a formal and an informal letter.
- Create an effective ‘Thank You’ note.
- Understand the meaning of colours in dressing for success.
- Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
- Understand basic guidelines in international etiquette.
Module 8: Business Development and Succession Planning
- Define business Development and Succession planning and its role in your company.
- Lay the groundwork to develop a Development and Succession plan.
- The importance of mentorship.
- Define and use a SWOT analysis to set goals.
- Create a plan, assign roles, and execute the plan.
- Communicate to develop support and manage change.
- Anticipate obstacles, and evaluate and adapt goals and plans.
- Characterise success.
Module 9: Facilitation Skills
- Define facilitation and identify its purpose and benefits.
- Clarify the role and focus of a facilitator.
- Differentiate between process and content in the context of a group discussion.
- Provide tips in choosing and preparing for facilitation.
- Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.
- Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
- Provide guidelines in dealing with disruptions, dysfunctions, and difficult people in groups.
- Define what interventions are, when they are appropriate, and how to implement them.
Module 10: Organisational Skills
- Examine current habits and routines that are not organised
- Learn to prioritise your schedule and daily tasks
- Determine ways of storing information and supplies
- Learn to organise personal and workspace
- Learn to resist procrastination
- Make plans to stay organized in the future