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Level 5 Diploma in CRM

Customer Relationship Management
Level 5
CPD Accredited
Step Ahead CPD Qualifications
1 Week- 12 Months
Online Self-Paced
Available to Purchase Separately
£10.00
£10.00

Over view

UKPDA’s tutorial on Customer Relationship Management is one of the best CRM (CRM) tutorials, which enables you to understand Customer Relationship Management in detail and introduces the learners to different aspects of customer relationship management. UKPDA offers this customer relationship management (CRM) course in which you will learn the fundamentals of CRM (CRM). This CRM course will teach you what CRM (CRM) is, how it works, and how to apply it to your business. There are several ways that UKPDA’s CRM (CRM) course can help enterprises grow their customer support, increase sales revenue, and decrease their customer base for those who are not interested in continuing the relationship with the company.

COURSE OUTLINE

This CPD course of Level 5 Customer Relation Management (CRM) have 10 modules in which learners must achieve 100 credits.

Modules :

Module 1: Customer Service

Module 2: Customer Support

Module 3: Communication Strategies

Module 4: Call Center Training

Module 5: Coaching, Sales People

Module 6: Contact Center Training

Module 7: Handling Difficult Customers

Module 8: Meeting Management

Module 9: Negotiation Skills

Module 10: Sales Team Motivation

TRAINING FORMAT

After successful enrolment, Learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime. Training Manu contains several modules, each having specific knowledge and case study at the end. All the course material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.

The Test (MCQ’s) will be based on modules of the Training Manual.

ASSESSMENT

After studying the training manual, Learner will have to attempt the Final Test (online multiple-choice test – 2 attempts), if necessary, and may attempt the test a third time at no extra cost. Your test will be assessed automatically and straightaway so that you will know directly whether you have been successful or not. The passing score is 75%. You can retake the test if you are unsuccessful on the first attempt. Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).

All test(s) / assessments (s) are online and are taken either through or after the course; these are included in the course price.

BENEFITS

After completing the Level 5 Customer Relation Management (CRM) course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance your skills for your career in the relevant employment sector.

ACCREDITATION

Level 5 Customer Relation Management (CRM) is CPD Accredited by Step Ahead CPD Qualifications.

Duration

This is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study. Learners will have access to their course via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

CERTIFICATION

Upon successfully passing the course, a learner need to pay for CPD Accredited Certificate of Completion either in PDF format or Hard-copy.

Certificate of Completion (PDF format) = £42
Certificate of Completion (Hardcopy) = £65 + postage charges local £9 = £74
Certificate of Completion (Hardcopy) = £65 + postage charges International £14 =79

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